Free helpline support

We are delighted to be able to offer a free helpline to anyone who is facing issues around their mental wellbeing triggered by the coronavirus pandemic.

You picked up on me putting myself last, which I didn’t realise I did; you very quickly pointed this out... It was perfect. I wish I'd called earlier.

[It helped me] to be able to tell the truth and verbalise what’s been swirling around my head, someone to actually listen to what’s been bottling up inside me.

I'm surprised at how quick I got to speak to you, I’ve got more understanding and I know Iv'e not gone mad and I’m not being ridiculous.   I like how you are; some people are a bit wishy washy - you are clear and direct.

The ability to talk where its not being judged, where I didn’t have to worry about what I said, like I would do if family were involved. I didn’t have to be guarded….The ability to be open and honest.

I found it very useful; it's put me in perspective again and I have got back in control before it got out of hand. It's nice to have the service to hand. It will help out a lot of people like me… A bit of guidance to get me back on the straight and narrow.

Knowing/hearing that it wasn’t just me as it comes across; the breathing exercises have been useful.  I realised it wasn’t a good relationship; I lost myself and I’ve come to that realisation in this conversation.

You just talking to me about it (anxiety) and going through strategies with me, and talking it through with me really helped. It's been really good talking to someone, thank you.

Being able to explain things, you looked at it and explained it back.  This has allowed me to make sense of it and make plans for the future.  Its explaining why Im behaving the way I am.

Being able to talk to somebody, being able to work out my priorities and how I feel about what’s going on to help me move forward.

I thought I was at the end, then I reached out. Now I feel like I'm back at the beginning

Available for adults over 18, these free 30-minute telephone appointments are with a qualified Relate counsellor who will provide three things:

  • active listening  - not just hearing but full concentration on all that you are communicating, with all of the experience and insight from our expert counsellors to fully understand where you are;
  • psycho-education - explaining some of the relevant psychology of your experience and how that knowledge might help you overcome your individual challenges;
  • signposting - our counsellors have an excellent knowledge of all the services available to support you in this time, and will be able to point you in the right direction should you require further support.

Is this service for me?

We are all going through a time of heightened emotional intensity at the moment. This can cause psychological, emotional or social issues in us, such as:

  • Depression
  • Anxiety
  • Fear
  • Stress (or impact of a traumatic experience)
  • Isolation
  • Loss and grief
  • Feeling overwhelmed

If any of the above describe you, then please reach out to us - this service is for you.

How do I book?

Ring 01604 634400 today to speak to our support team and find an appointment time that suits you.

  Ring us today on 01604 634 400

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