Easier way to pay

1 December 2017

All clients coming to regular ongoing sessions with counsellors at venues away from our Bedford town centre counselling rooms now make their payments more easily and securely using an online service.

Many clients choose to see a counsellor at a community centre or other venue around the county, sometimes nearer their home, rather than travel to our Bedford town centre rooms in St Paul’s Square.

If you’ve got ongoing sessions at one of these ‘out-of-town’ venues you’ll need to go online to make your payments. You don’t need to do anything differently if you’re using only the St Paul’s Square venue.

The new online payment system has been introduced since the beginning of May. Six days before the time and date of your next appointment you automatically receive an email which contains a link enabling you to pay for the appointment online using your debit or credit card.

It’s important that you pay for your appointment at this point, as any appointment left unpaid five days before the time and date is automatically deleted by the system!

Any appointment booked without a payment is considered a provisional booking and confirmed only once a payment has been received.

Please also be aware that if you need to cancel your appointment you need to give us 48 hours’ notice.  If less than 48 hours’ notice is given of a cancellation, your payment becomes forfeited.

If you have problems with any of this do call our friendly appointments team on 01234 356350 – they’ll be happy to help you.

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